Cruise Group Bus Transfers FAQ

Question 1

Q: Why Choose Connect Coaches for your Cruise Transport

Answer

Why choose Connect Coaches for Cruise Ship Transfers between the Central Coast & Sydney?

We provide a comfortable, luxury Mini Buses with air conditioning for your transfer between the Central Coast and Sydney Cruise Terminal at Circular Quay and to White Bay.
We operate 24 hours 7 days per week.
Adjustable reclined seating for added comfort
We provide ample baggage storage – no charge for excess baggage and larger luggage items (larger items can be stored in our bus trailer)
Accessible seating options to assist with safety and mobility, including a hand rail and slide our step for easier transition in and out of the vehicle
We provide child car seats at no additional cost (or bring your own – if booking a return transfer we can store it for you until your return)
Note we are a group service, not a traditional shuttle – we stop to collect passengers from no more than 2 pick up points on route to the airport. Additional charges apply if your group requires more than 2 pick up points.
Our pricing is very cost effective, especially for large groups.

Question 2

Q: Is Connect Coaches a Shuttle Service?

Answer

Our Group Booking Charter Service offers convenient transportation from the Central Coast, Lake Macquarie, or Newcastle to Sydney Airport, Cruise Terminals, or Central Station. We provide pick-up and drop-off services from your chosen address and can also arrange transportation from the terminal to your designated location. Our experienced team considers your flight details and travel time to ensure you reach your destination in a timely manner. Book with us for a hassle-free journey.

Question 3

Q: How soon should I book my Group Transfer to the Cruise Terminal or Airport ?

Answer

Welcome to our website! We cater to everyone and provide an exceptional travel experience. To ensure a smooth journey, we highly recommend making a booking well in advance of your travel date. Bookings can be made up to 12 months in advance. Please note that Bus availability is not guaranteed until your booking is confirmed and payment is received. If you plan to travel during school or public holiday periods, it is advised to secure your booking early as seats tend to fill up rapidly.

Question 4

Q: How do I check in at the Cruise Terminal?

Answer

When it comes to checking in for your cruise, we've made it easy and convenient for everyone. Whether you're a seasoned traveler or new to cruising, you can now check in online, saving you time and hassle. If you haven't completed your online check-in, no worries - simply refer to the check-in time provided by your cruise company. Just drop off your bags at the designated bag drop area and make sure to arrive at the cruise terminal at least an hour prior to your departure time. Smooth sailing awaits!

Question 5

Q: Can Connect Coaches Pick up from the Cesnock Area ?

Answer

Connect Coaches offers group transfers to cruise terminals from various suburbs in Cessnock, including Heddon, Heddon Greta, Kurri Kurri, Pelaw Main, Stanford Merthyr, and Weston. Our modern and comfortable vehicles ensure a safe and reliable journey from the Hunter Region to Sydney. Experience a stress-free and enjoyable transfer to your cruise with Connect Coaches.

Question 6

Q: What about Security Screening at the Airport or Cruise Terminals?

Answer

Welcome to our website! We want to ensure a smooth and hassle-free experience for everyone. As part of your cruise companies security measures, you will be required to to walk through a metal detector while your belongings undergo an x-ray scan. Remember to remove and pack items such as mobile phones, laptops, tablets, coins, and any other metal objects. If you have artificial devices, like hip or knee replacements or pacemakers, please inform the security personnel for a more efficient process.

Question 7

Q: I'm not sure if I'm allowed to bring something ?

Answer

Before you pack for your cruise, make sure to check with the cruise line on what items are allowed on board. Some things to consider are alcohol, non-alcoholic drinks like water, power boards or extension leads, heating elements like kettles or irons, knives or multi tools, fishing equipment, sports equipment, and drones. Ensuring that you are aware of any restrictions will help you have a smooth and stress-free experience during your cruise.

Question 8

Q: How do I board the ship from the Overseas Passenger Terminal?

Answer

Overseas Passenger Terminal and White Bay Cruise terminal, where convenience meets luxury. With our dedicated elevated gangway, we ensure a seamless and effortless boarding experience for everyone. Whether you're a seasoned traveler or embarking on your first cruise, our terminals cater to the needs of all passengers.

Question 9

Q: Does Connect Coaches pick up from the Newcastle area ?

Answer

Connect Coaches offers convenient Cruise Transfers from various suburbs in Newcastle, ensuring that your journey to and from the cruise terminal is comfortable and stress-free.

We cater to everyone, providing a reliable service for individuals and groups alike.

Our extensive list of pick-up locations includes Adamstown, Adamstown Heights, Bar Beach, Beresfield, Birmingham Gardens, Black Hill, Broadmeadow, Callaghan (University), Carrington, and Cooks Hill. We also serve Elermore Vale, Fletcher, Georgetown, Hamilton, Hamilton East, Hamilton North, Hamilton South, Hexham, The Hill, and Islington. Whether you live in Jesmond, The Junction, Kooragang, Kotara, Lambton, Lenaghan, Maryland, Maryville, or Mayfield, we have you covered. We also pick up from Mayfield East, Mayfield North, Mayfield West, Merewether, Merewether Heights, Minmi, New Lambton, New Lambton Heights, Newcastle, Newcastle East, Newcastle West, and North Lambton. Convenience and safety are our top priorities.

However, please note that Connect Coaches reserves the right to select a more suitable pick-up location if we believe that the vehicle and trailer may be at risk of damage. No matter where you reside in Newcastle, we strive to provide a reliable and comfortable transfer service that meets your needs. Trust Connect Coaches to get you to and from your cruise terminal with professionalism and efficiency. Book your Cruise Transfer with us today and experience the convenience of our services.

Question 10

Q: Does Connect Coaches provide Cruise Transfers from the Northern Beaches ?

Answer

At Connect Coaches, we understand the importance of hassle-free travel for everyone. That's why we offer group transfers to the cruise ship terminal for large families and groups from various Northern Beaches Suburbs. With our reliable and comfortable transportation services, everyone can enjoy a smooth and memorable journey.

Question 11

Q: Do You pick up from all areas of the Central Coast ?

Answer

Connect Coaches can provide home pick-ups and group transfers to the Overseas Cruise Terminal and White Bay Cruise Terminal from the following Central Coast suburbs:

-Alison - Avoca Beach - Bar Point - Bateau Bay - Bensville - Berkeley Vale - Blackwall - Blue Bay - Blue Haven - Booker Bay - Bouddi - Budgewoi - Buff Point - Bushells Ridge

Calga - Canton Beach - Cedar Brush Creek - Central Mangrove - Chain Valley Bay - Charmhaven - Cheero Point - Chittaway Bay - Chittaway Point - Cogra Bay - Colongra - Copacabana - Crangan Bay

Daleys Point - Davistown - Dooralong - Doyalson - Doyalson North - Durren Durren

East Gosford - Empire Bay - Erina - Erina Heights - Ettalong Beach

Forresters Beach - Fountaindale

Glenning Valley - Glenworth Valley - Gorokan - Gosford - Green Point - Greengrove - Gunderman - Gwandalan

Halekulani - Halloran - Hamlyn Terrace - Hardys Bay - Holgate - Horsfield Bay

Jilliby - Kangy Angy - Kanwal - Kariong - Kiar - Killarney Vale - Killcare - Killcare Heights - Kincumber - Kincumber South - Kingfisher Shores - Koolewong - Kulnura

Lake Haven - Lake Munmorah - Lemon Tree - Lisarow - Little Jilliby - Little Wobby - Long Jetty - Lower Mangrove

MacMasters Beach - Magenta - Mangrove Creek - Mangrove Mountain - Mannering Park - Mardi - Marlow - Matcham - Mooney Mooney - Mooney Mooney Creek - Mount Elliot - Mount White

Narara - Niagara Park - Norah Head - Noraville - North Avoca - North Gosford

Ourimbah - Palm Grove - Palmdale - Patonga - Pearl Beach - Peats Ridge - Phegans Bay - Picketts Valley - Point Clare - Point Frederick - Pretty Beach

Ravensdale - Rocky Point - St Huberts Island - San Remo - Saratoga - Shelly Beach - Somersby - Spencer - Springfield - Summerland Point

Tacoma - Tacoma South - Tascott - Terrigal - The Entrance - The Entrance North - Toowoon Bay - Toukley - Tuggerah - Tuggerawong - Tumbi Umbi

Umina Beach - Upper Mangrove - Wadalba - Wagstaffe - Wallarah - Wamberal - Warnervale - Watanobbi - Wendoree Park - West Gosford - Wondabyne - Woongarrah - Woy Woy - Woy Woy Bay - Wyee - Wyee Point - Wyoming - Wyong - Wyong Creek - Wyongah - Yarramalong - Yattulunga

Connect Coaches ensures passenger safety by suggesting alternative pick-up locations, which are more suitable for the bus and trailer to maneuver safely. Factors such as narrow roads, low-hanging branches, steep inclines, tight turns, or other hazards are taken into account to maintain safety. By notifying passengers of the alternative pick-up location, Connect Coaches aims to minimize inconvenience. Their priority is to provide a safe and comfortable journey, so they take necessary measures to avoid any potential risks during the pick-up process.

Question 12

Q: Do Connect Coaches provide Cruise Transfers from Lake Macquarrie ?

Answer

Connect Coaches offers convenient group transfers to the cruise terminals from various Lake Macquarrie suburbs. We strive to make your journey hassle-free and smooth. Our experienced drivers are familiar with the area.

Adamstown Heights, Arcadia Vale, Argenton, Awaba, Balcolyn, Balmoral, Barnsley, Belmont, Belmont North, Belmont South, Bennetts Green, Blackalls Park, Blacksmiths, Bolton Point, Bonnells Bay, Boolaroo, Booragul, Brightwaters, Buttaba, Cameron Park, Cams Wharf, Cardiff, Cardiff Heights, Cardiff South, Carey Bay, Catherine Hill Bay, Caves Beach, Charlestown, Coal Point, Cooranbong, Croudace Bay, Dora Creek, Dudley, Edgeworth, Eleebana, Eraring, Fassifern, Fennell Bay, Fishing Point, Floraville, Freemans Waterhole, Garden Suburb, Gateshead, Glendale, Highfields, Hillsborough, Holmesville, Jewells, Kahibah, Kilaben Bay, Killingworth, Kotara South, Lakelands, Little Pelican, Macquarie Hills, Mandalong, Marks Point, Marmong Point, Martinsville, Mirrabooka, Morisset, Morisset Park, Mount Hutton, Myuna Bay, New Lambton Heights, Nords Wharf, Pelican, Pinny Beach, Rankin Park, Rathmines, Redhead, Ryhope, Seahampton, Silverwater, Speers Point, Sunshine, Swansea, Swansea Heads, Teralba, Tingira Heights, Toronto, Valentine, Wakefield, Wangi Wangi, Warners Bay, West Wallsend, Whitebridge, Windale, Windermere Park, Woodrising, Wyee, Wyee Point, and Yarrawonga Park.

Whether you are traveling with a small group or a large party, our spacious and comfortable coaches can cater to your needs. With punctuality and reliability as our top priority, we ensure that you arrive at the cruise terminals on time for your departure and are ready to pick you up upon your return. No more worrying about finding parking or dealing with traffic - let Yes Connect Coaches take care of your group transfers to the cruise terminals. Sit back, relax, and enjoy a hassle-free journey to start your vacation off right. Book your group transfer with us today!

Connect Coaches reserves the right to reject the pick-up location if there is potential for any harm or damage to our vehicle, trailer, or any public or private property.

Question 13

Q: How soon should I book my Group Transfer to the Cruise Terminal or Airport ?

Answer

Bookings are essential and we recommend that you book with us as early as you possibly can prior to your date of travel. We can accept bookings up to 12 months in advance. We cannot guarantee the availability of seats at any time until your booking is confirmed & payment (either in full or a deposit) has been received by us. If you are travelling during school or public holiday periods, book as early as possible to avoid disappointment as seats do fill very quickly during these times.

Question 14

Q: What can I find around the Cruise Terminal ?

Answer

Sydney Destination Ambassadors are ready to assist international visitors with local information. Discover numerous dining options, pubs, cafes, bars, and shopping destinations located conveniently nearby.

Question 15

Q: I have medicines/special needs/foods,etc. Who can I contact?

Answer

Don't forget to obtain a medical note, and why not reach out to the cruise lines for more information? Contact them today to ensure a smooth and hassle-free vacation. Stay informed and enjoy your cruise experience. Contact the cruise lines for more details!

Question 16

Q: What must I not bring?

Answer

Welcome to our website! We prioritize the safety and well-being of all our customers. Therefore, we strictly prohibit anything that is illegal, dangerous, or prohibited. If you have any doubts or questions, we encourage you to contact the cruise line or refer to the Australian Border Force for guidance. Your safety is our top priority!

Question 17

Q: Can I drop my bag off ?

Answer

Bag drop-off times for ships are usually around 9am or an hour before departure.

Question 18

Q: Is there wheelchair assistance?

Answer

Inform the cruise company ahead of time if you need wheelchair access. They will make necessary arrangements for assistance with entering and boarding the ship.

Question 19

Q: Can my family & friends come to see me off on my cruise?

Answer

Family and friends can say goodbye to you on Level 4, OPT, but they won't be able to enter the terminal or go on board with you.

Question 20

Q: What do I need to know about Customs and Immigration?

Answer

Welcome to our website! Whether you're a seasoned traveler or embarking on your first adventure, we're here to provide you with the essential information about Customs and Immigration. Just like at an airport, having government-issued identification is crucial. For international trips, a passport is always the best choice. However, for domestic cruises, an Australian driver's license or an equivalent form of identification is a must. We'll guide you through the necessary details and ensure a smooth journey.

Question 21

Q: Do you provide assistance with luggage?

Answer

At Connect Coaches, our friendly drivers go the extra mile to ensure your comfort and convenience. Whether you're heading to the airport or embarking on a group excursion, our drivers are more than happy to assist you with your luggage every step of the way. From your front door or pick-up point, they will ensure a seamless transition from your location to our well-maintained mini bus or coach. Sit back and relax knowing that your luggage is in capable hands with Connect Coaches.

Question 22

Q: Do you have a baggage allowance?

Answer

At Connect Coaches, we prioritize your comfort and convenience. When you travel with us, your fare includes one carry-on bag and one large bag with a weight limit of 30kg per person. Rest assured, our team will handle any additional baggage charges based on our discretion. Travel hassle-free with Connect Coaches!

Question 23

Q: Can Connect Coaches provide Cruise Transfers from the Hornsby Shire ?

Answer

Connect Coaches Can provide Group Cruise Transfers from the following Suburbs in the Hornsby Shire

Asquith
Beecroft (shared with City of Parramatta Council)
Berowra
Berowra Heights
Berowra Waters
Brooklyn
Castle Hill (shared with The Hills Shire)
Cheltenham
Cherrybrook
Cowan
Hornsby
Hornsby Heights
Mount Colah
Mount Kuring-gai
Normanhurst
North Epping
Pennant Hills
Thornleigh
Wahroonga (shared with Ku-ring-gai Council)
Waitara
Westleigh
West Pennant Hills (shared with The Hills Shire)

Towns and localities in the Hornsby Shire are:

Arcadia
Berrilee
Bobbin Head
Canoelands
Dangar Island
Dural (shared with The Hills Shire)
Fiddletown
Fishermans Point
Forest Glen
Galston
Glenhaven (shared with The Hills Shire)
Glenorie (shared with The Hills Shire)
Hookhams Corner
Laughtondale
Maroota (shared with The Hills Shire)
Middle Dural (shared with The Hills Shire)
Milsons Passage
Roselea
Round Corner
Singletons Mill
Thompsons Corner
Wisemans Ferry (shared with Central Coast Council, City of Hawkesbury and The Hills Shire)
Rogans Hill

Question 24

Q: Do you supply child seats and/or booster seats?

Answer

Welcome to our website! We understand the importance of ensuring the safety of all passengers, especially children. That's why we offer child seats and boosters at no additional cost. Simply let us know your requirements when making your booking. We always prioritize the safety and comfort of everyone who chooses our services.

Question 25

Q: How many passengers can you accommodate

Answer

Welcome to our website! We are excited to offer our 4 buses for cruise or airport transfers, depending on availability. Whether you're heading off on a dream vacation or returning home from a trip, our reliable and comfortable buses are here to cater to everyone's transportation needs. Book now for a stress-free journey!

Please click on the above vehicle for further information